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Consumer Return Policy

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Retail Customer Return Policy

We want you to be completely satisfied with your purchase. Simply return any unworn item within 30 days for exchange or refund, minus your original shipping and handling charges. (Unfortunately, the original shipping charges are not refundable unless we made an error.)  Original INSERTS MUST BE INCLUDED with the return.

Be sure to test your new shoes on a soft carpeted surface. Shoes that are scuffed or worn are not returnable.

 

Returned shoes must be accompanied by a return form. Please use the return form that is on the back of the packing slip that came with your shipment. If you have lost or misplaced the original return form, click here to download an alternative return form*.

 

When returning an item, all return shipping costs must be paid for by the purchaser. If you choose to exchange an item, Drew will gladly send your new order with no additional shipping charges.

Drew Shoe will issue a refund on any Drew footwear returned within 180 days should there be a manufacturing defect.

Drew Return Address:

Drew Consumer Returns
252 Quarry Rd.
Lancaster, OH 43130

* If you can't read the downloaded file you probably need a PDF viewer. You can get one by clicking here.


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