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Dealer Return Policy

Only Account Credit Will be Given for Returns.

  1. All returns are subject to inspection and approval. Original Inserts must be included with the return. Any non-defective merchandise showing signs of wear or modification is not returnable.
  2. Returns must be made within 45 days of invoice.
  3. Single pair returns made within 45 days of invoice require no authorization number.
  4. Returns of two pair or more within 45 days of invoice REQUIRE A RETURN AUTHORIZATION NUMBER. To get this number, fax your request to (740) 475-0316 or call (800) 837-3739, Extension 3020.
  5. No returns will be accepted on close-out merchandise.
  6. All Returns for other than defective merchandise or shipping error will be assessed a $7.00 per pair restocking fee.
  7. Returns not following the above policy will be rejected.


A Return Shoe Form must accompany all returns.
For a copy of this form, click here.


Drew Shoe Corporation USA
252 Quarry Road
Lancaster, OH 43130
Phone: (800) 837-3739