Frequently Asked Questions

Orders are generally processed by the end of the next business day, excluding weekends and holidays. Expedited orders placed before 12:00 PM Eastern Time are eligible to ship the same business day.

Once your order ships, delivery times vary based on the destination and carrier. Order processing time is separate from shipping transit time. You'll receive a shipping confirmation with tracking information by email or SMS, depending on the contact information provided.

Use the tracking link in your shipping confirmation email or SMS to follow your shipment. If you have a customer account, you can also sign in to review your order history and available tracking information.

Standard ground shipping is $9.99 within the continental United States. Expedited shipping and shipping to Alaska, Hawaii, and U.S. territories are calculated at checkout based on the destination and selected shipping method.

For full details, visit our Shipping Information page.

We begin processing orders quickly. Please contact Customer Service as soon as possible if you need to request a change or cancellation. Although we'll do our best to help, changes and cancellations cannot be guaranteed after an order has been placed.

Call 800-837-3739 or email customerservice@drewshoe.com.

Please contact Customer Service as soon as possible. Have your order number ready and, if available, photos of the incorrect item or damage so we can review the issue.

Phone: 800-837-3739
Email: customerservice@drewshoe.com

If your package has not arrived within the expected delivery timeframe, please contact Customer Service within 30 days of your payment date so we can investigate the delay and assist with a resolution. We encourage you to contact us as soon as you notice an issue.

Phone: 800-837-3739
Email: customerservice@drewshoe.com

Please report missing packages to Customer Service within 30 days of your payment date. If tracking shows delivery, first check around the delivery location, with household members or neighbors, and with the carrier.

When the carrier confirms delivery, Drew Shoe considers the shipment complete. We are generally unable to offer refunds or replacements for packages reported lost or stolen after confirmed delivery.

If the carrier cannot provide delivery confirmation or other reasonable proof of delivery, we'll review the circumstances and work toward a fair resolution.

Phone: 800-837-3739
Email: customerservice@drewshoe.com

Yes! Drew Shoe accepts eligible returns within 30 days of purchase. Shoes must be new, unworn, and returned in their original packaging.

For instructions, eligibility requirements, and return shipping costs, please visit our Returns & Exchanges page.

Once your return has been received and processed, please allow up to 10 business days for your refund to appear on your original payment method. For major credit cards, it may take until your next billing statement for the credit to appear.

Drew Shoe offers a 6-month warranty against manufacturing defects on footwear purchased directly from Drew Shoe. If you believe your shoes have a manufacturing defect, contact Customer Service. We may request photos and proof of purchase to evaluate the claim.

If you purchased from another retailer, please contact that original retailer directly for warranty assistance.

Phone: 800-837-3739
Email: customerservice@drewshoe.com

For the most accurate fit, we recommend having both feet professionally measured using a Brannock measuring device. One foot may be slightly larger than the other, so use the larger foot's measurements as a starting point.

Fit can vary by style, shoe last, and foot shape. Try shoes on indoors and check the fit before wearing them outdoors.

Drew offers multiple widths to accommodate different fitting needs. Common width designations include:

Men's: Narrow (B), Medium (D), Wide (2E), 4W (4E), and 6E.

Women's: Slim (4A), Narrow (2A), Medium (B), Wide (D), WW (2E), and XW (4E).

These are general guides; certain styles may use different width designations. Width labels vary by manufacturer. For example, Drew women's Wide is generally a D width, while some other brands may label a 2E as Wide. Review the actual width designation rather than relying only on terms such as Narrow, Medium, or Wide.

We recommend having both feet professionally measured using a Brannock measuring device. Fit can vary depending on the style, last, and shape of your foot, and width designations can differ between manufacturers.

Our Customer Service team can provide general product information, but our representatives are not licensed shoe fitters and cannot guarantee a particular size or fit.

Phone: 800-837-3739
Email: customerservice@drewshoe.com

A shoe last is a three-dimensional form used during shoemaking to determine a shoe's shape and fit. Different lasts affect the fit around the toes, heel, and overall foot, so two shoes with the same labeled size and width may feel different.

Many Drew styles feature removable insoles to accommodate custom orthotics or replacement insoles. Insole construction and removability vary by style, so review the individual product details before making changes.

If you use custom orthotics, consult your healthcare provider or a qualified footwear professional to ensure proper fit and support. For product-specific questions, contact Customer Service.

Always follow any care instructions provided with your shoes. Cleaning methods vary by material:

• Full-grain leather: Gently wipe with a damp cloth and mild soap. Use a leather cream polish suitable for the shoe's color and finish, then buff with a soft cloth. Air-dry naturally.
• Suede and nubuck: Gently brush with a brush designed for suede or nubuck. Avoid soaking and do not use regular leather polish.
• Mesh and fabric: Remove loose dirt with a soft-bristled brush, then gently spot-clean using a damp cloth and mild soap. Avoid excessive moisture and air-dry completely.

Test products on a small, inconspicuous area first. Avoid bleach, harsh chemicals, abrasive cleaners, direct heat, and machine washing or drying unless the specific product instructions expressly allow it. Remove insoles when appropriate to help moisture evaporate.

Drew Shoe is not responsible for damage resulting from improper cleaning or care.

Rotate between pairs when possible so moisture can evaporate and materials can recover between uses. Store footwear in a cool, dry, well-ventilated location away from direct sunlight and extreme temperatures. Avoid prolonged storage in damp areas or closed boxes. Regular cleaning and appropriate care can help preserve your shoes.

Drew footwear is manufactured in various locations worldwide.

Certain Drew footwear may qualify for coverage or reimbursement through Medicare or private insurance, depending on eligibility and plan benefits. Drew Shoe does not accept Medicare or insurance as payment and cannot determine whether a purchase qualifies for reimbursement.

For questions about coverage, eligibility, documentation, or reimbursement, please contact Medicare or your insurance provider directly.

No. You can check out as a guest without creating an account. Once your order ships, you'll receive tracking information by email or SMS, depending on the contact information provided at checkout.

Enter a valid Drew Shoe promotional code in the discount code field during checkout, before completing your purchase. Codes must be issued or authorized by Drew Shoe and meet the offer's terms and conditions.

Promotional codes generally cannot be combined with other offers unless otherwise stated. Discounts cannot be applied retroactively after an order has been placed.

Product availability is displayed on each item's page. If a preferred style, size, or width is unavailable, an estimated restock date may be shown when available. Estimated dates are subject to change and are not guaranteed.

For availability questions, contact 800-837-3739 or customerservice@drewshoe.com.

Yes. Drew footwear is available through authorized retailers. Visit the Store Locator to find a retailer near you. We recommend calling ahead to confirm hours and availability of the style and size you need. Not all retailers carry every style; some may be able to special order footwear.

Drew Shoe does not ship directly to international destinations. However, our footwear is available through authorized international distributors. Visit our International Shipping page for distributor information and assistance.

We respect your privacy and are committed to protecting your personal information. For details about how we collect, use, and protect your information, please review our Privacy Policy.

Our team can assist with orders, returns, product information, and more.

Phone: 800-837-3739
Email: customerservice@drewshoe.com
Hours: Monday–Friday, 8:00 AM–5:00 PM Eastern Time

We strive to respond to email inquiries within one business day.