Returns are accepted within 30 days of purchase. Items must be new, unworn, and in their original condition.

Prepaid return labels are available for your convenience for returns within the continental United States. The cost of return shipping will be deducted from your refund.

Yes. Exchanges are available within 30 days of purchase. When starting your return, you must choose whether you are returning the item for a refund or requesting an exchange. A return cannot be changed to an exchange after it has been submitted. For exchanges, you are responsible for the cost of returning the original pair, and we'll cover the shipping cost to send your replacement pair to you.

Once your return has been processed, please allow up to 10 business days for your refund to appear. If you paid with a major credit card, the refund may not appear until your next statement, depending on your card issuer.

Manufacturing defects may be covered under our 6-month warranty. If you purchased your shoes directly from Drew, please contact our Customer Service team at customerservice@drewshoe.com and provide your proof of purchase along with photos showing the issue so we can review your warranty request.

A return form is included on the back of the packing slip that arrives with your order. If you've misplaced it, you can download and print a replacement.

We recommend including a completed return form if you're using your own shipping label or requesting an exchange. This helps our team identify and process your return.

Download Return Form (PDF) →