Drew Shoe FAQ
For your shopping convenience, we have put together the following Drew Shoe FAQ section that will help answer most of your questions about our shoes and our website. Please read our Drew Shoe FAQ before making a purchase to ensure that you have the best possible experience with us.
What size Drew Shoe should I purchase?
Just like clothing, shoe sizes vary from manufacturer to manufacturer. At Drew, we base our sizes on the Brannock Device available in most shoe stores. To get the best possible fit, we recommend having your foot measured by a reputable shoe store before ordering any one of our Drew shoes. Alternatively, you can find a Drew dealer in your area by accessing the Drew Shoe Store Locator on our home page and try them on for yourself. We also recommend that you look at the Find Footwear for Your Foot Condition section on our website to ensure you are getting the most therapeutic benefits.
How do I return or exchange my shoes?
We want you to be completely satisfied with your purchase. If you are displeased with your Drew shoes, feel free to return any unworn item within 30 days of your purchase for an exchange or refund minus your original shipping charges. Be sure to test your new shoes on a soft, carpeted surface, as shoes that are scuffed or worn are not returnable. Returned shoes must also include the return form located on the back of the packing slip that comes with your shipment. The purchaser must pay all return shipping costs. If you would like to exchange an item, Drew will gladly send your new order with no additional shipping charges. If you have lost or misplaced your return form, click here to download an alternative form.
When will my order arrive?
Drew will ship your order the next business day after we receive it. Most orders are shipped via UPS Standard Ground delivery and take approximately 1 to 5 business days to arrive (3-8 business days in Canada). Delivery times also vary depending upon where you live within the country. If your order does not arrive within the allotted time, please call our Customer Service Dept. at 1-800-837-3739 (USA) or 1-866-929-5804 (Canada) to track your order. We do not automatically report shipping and tracking information at this time.
Are there any stores in my area that carry Drew Shoes?
Yes! To find a therapeutic shoe store in your area of the United States, please enter your zip code or other search criteria into the Drew Shoe Store Locator on our home page. Use the Drew Shoe Store Locator to search within a specific distance from your location and find a list of shoe stores that have an account with us and purchase from us regularly. Most locations in our database do not stock every style we make, but the majority of them will "special order" the shoes for you. We also provide the telephone numbers for the stores in our database in most cases. Be sure to call ahead to obtain store hours and driving directions before traveling any long distances. For therapeutic shoe stores in Canada, please call 1-866-929-5804.
Can I order Drew Shoes if I am living outside of the U.S.?
Yes, you can! If you are living in Canada, you can use this site to place an order. If you live outside of the U.S. and Canada, please call our Customer Service Dept to place an order. Any customer making a purchase from outside the U.S. or Canada will have to pay the actual freight charges and we will gladly give you the estimated cost of shipping before you place an order.
What is a Last?
At Drew, the Last comes first! The "Last" is the three dimensional plastic model that resembles the shape of the foot. It is the form that leather is pulled over and where the outsoles attach to create a shoe. There are many different Lasts designed to fit different foot shapes. The Drew Shoe Corporation has created our own unique Lasts and we manufacture our footwear to accommodate for a large variety of foot shapes and foot conditions. Additionally, each Drew Shoe Last comes in a wide array of sizes and widths to ensure the best possible fit.
For answers to additional questions not mentioned in the Drew Shoe FAQ, please do not hesitate to call us at 1-800-837-3739 (USA) or 1-866-929-5804 (Canada).